Clinic Growth OS

A diabetic patient visited your clinic in January. Prescription given. 3-month follow-up recommended.

March arrives. No automated reminder went out. Patient forgot. Went to a different clinic closer to home when symptoms returned.

The chronic patient retention crisis:

1. Post-visit silence is the norm Patient visits. Gets prescription. Walks out. Nobody from your clinic follows up to check recovery. Patient feels like a transaction. Loyalty = zero.

2. Prescription compliance drops without reminders 10-day antibiotic course. Patient feels better on Day 4. Stops medication. Problem recurs. They blame the treatment, not the compliance. A Day 4 reminder — "Please continue medication for full 10 days" — prevents this.

3. Chronic patients drift away without scheduled recall Hypertension patient needs BP check every 3 months. You know this. They forget. They go to whoever is nearest when their symptoms worsen.

4. Lab report delivery is follow-up chaos You sent patient for blood test. Report came to the lab. Now you need to call the patient to share, explain, prescribe next steps. Manual every time, for every patient.

Combined retention loss: A clinic with 200 chronic patients losing 30% annually = 60 patients × Rs 6,000/year (4 visits) = Rs 3,60,000 in annual revenue that drifts away quietly.

Post-Visit Follow-Up (Day 1, Day 3, Day 7) After every consultation, a 3-message automated sequence: Day 1: "How are you feeling? Any side effects from medication?" — builds trust Day 3: Treatment-specific tip or guidance — shows clinical expertise Day 7: "Time for your follow-up? Book easily: [link]" — drives return visit

Prescription Reminder Automation Prescription details entered → automated daily reminder for medication timing — morning pill, evening pill, fasting requirement. Compliance improves. Outcomes improve. Patient satisfaction improves.

Chronic Patient Recall (Monthly/Quarterly) Diabetic patient → 3-month recall trigger set at discharge. Hypertension → 1-month trigger. Skin condition → 6-week trigger. Each patient automatically contacted at their clinically appropriate interval.

Lab Report Link Delivery Lab report available → automated WhatsApp to patient with report link/PDF + brief explanation message from doctor. Patient informed same day. No phone tag.

Specialist Referral Tracking Patient referred to specialist → CRM tracks referral status. Auto-follow-up to patient: "Did you visit Dr. [Specialist]? How did it go?" Continuity of care demonstrated.

All Starter OS features included.

Starter Foundation: Booking chatbot, 24h reminder, welcome sequence, patient CRM, cancellation flow

Growth OS Additions:

Post-Visit Follow-Up Sequence (Day 1/3/7) Specialty-specific messages. Dermatology Day 3 = skincare tips. Ortho Day 3 = exercise reminder. Configured per specialty.

Prescription Reminder Medication name, timing, duration — entered at booking/visit. Daily WhatsApp reminders until course complete. Refill reminder at Day N-2 before medication ends.

Chronic Patient Recall System Recall interval set per patient type. Auto-trigger at interval. One-tap rebooking in message.

Lab Report Delivery Google Sheet or manual entry → report PDF/link → patient WhatsApp + brief clinical context message.

Specialist Referral Tracking CRM Referral date, specialist name, patient status. Auto follow-up message to patient after 5 days if not updated.

Patient Satisfaction (Post-Visit Rating) 48h after visit: 2-tap satisfaction rating on WhatsApp. Track doctor-wise satisfaction trends.

3 months support + monthly strategy call

Day 1-2: Audit — specialties, chronic patient categories, referral network, current follow-up gaps Day 3-5: Starter foundation + post-visit sequences + prescription reminder Day 6-7: Chronic recall triggers + referral tracking + lab report workflow Day 8-9: Full testing — follow-up flow, recall trigger, report delivery Day 10: Go live + 90-min team briefing

Revenue impact (200-chronic-patient clinic):

• 20% better retention (40 patients × Rs 6,000/year) = Rs 2,40,000/year
• Monthly: Rs 20,000 additional
• Monthly retainer: Rs 12,000
• Net: Rs 8,000+/month — growing each month as retention compounds

"Our diabetic patients now come back on schedule. Day 3 follow-up message has driven more return appointments than any other change we have made." — Physician, 55-patient/day clinic, Hyderabad

Post-visit messages mein medical advice dena safe hai? Messages are general wellness and adherence prompts — not diagnosis or treatment changes. Reviewed and approved by you before go-live. "How are you feeling?" is not medical advice.

Chronic recall interval — kaise set karein per patient? Per-patient field in CRM — you or receptionist enters recall interval at discharge. Options: 1 month, 3 months, 6 months. Can be changed anytime.

Lab report delivery ke liye report PDF kahaan se aayega? Either: you upload PDF to a shared folder (auto-trigger on upload), or manual flag in Baserow when report is ready (we configure based on your lab arrangement).

Prescription reminder mein sensitive medication names public nahi hoga? Messages go only to the patient's own number. Content is the patient's own prescription. Privacy maintained.