Diagnostic Starter OS

Count your receptionist's activities in a typical day at a 50-test/day diagnostic center:

• Booking calls: 25-30 incoming calls = 2 hours
• "Kab report aayega?" calls: 20-30 = 1.5 hours
• Report ready notifications: manually calling each patient = 2 hours
• Appointment reminders: calling no-shows after the fact = 30 min

That is 6 hours of your receptionist's day on phone calls that can all be automated.

3 specific patient experience failures:

1. Booking still via phone call Patient calls to book blood test. Line busy. Calls back. Meanwhile, the nearby lab has a WhatsApp number — patient books there in 2 minutes.

2. "Kab aayega report?" — the most repeated sentence in any lab Report is ready. You have not called yet. Patient calls every 2 hours. Your staff is annoyed. Patient is anxious. Simple auto-notification would eliminate 95% of these calls.

3. No-shows without reminder Patient booked fasting blood test for 7 AM. Forgot. Did not come. Slot wasted. Fasting sample cannot be rebooked same day. Day disrupted.

1. Online Test Booking (WhatsApp) Patient sends test name on WhatsApp → chatbot confirms availability, fasting requirements, preparation instructions, slot → booking confirmed. No call needed.

2. Appointment Confirmation + Reminder Booking confirmed → immediate confirmation with prep instructions. Morning reminder on appointment day: fasting status, reporting time, address.

3. Report Ready → Auto WhatsApp Notify Staff marks report ready in a simple dashboard → automated WhatsApp sent to patient: "Your [test name] report is ready. Collect from [address] or we will send via WhatsApp shortly." Zero manual calls.

4. Basic Patient CRM (Baserow) Every patient, every test, every booking date logged. Know who has collected their report, who is pending, who needs follow-up.

WhatsApp Test Booking Chatbot Patient messages test name → chatbot confirms availability, prep, slot, address, approximate report time. Booking logged in CRM.

Appointment Confirmation + Reminders Instant confirmation with prep instructions. Same-day morning reminder with appointment time.

Report Ready Notification Staff marks ready → patient WhatsApp within 2 minutes: test name, ready status, collection/digital delivery info.

Patient CRM (Baserow) Name, mobile, test, booking date, sample collected, report ready, collected. Filter by status. No more manual tracking on paper.

Fasting Test Preparation Reminder Evening before fasting test: "Please remain fasting from 10 PM tonight. Your appointment is tomorrow at [time]."

7-day setup + 1 month support

Day 1-2: Onboarding — test menu, prep instructions, report turnaround times, pricing Day 3-4: WhatsApp chatbot + booking CRM setup Day 5: Report notification workflow + fasting reminder Day 6: Testing — 20+ booking and notification scenarios Day 7: Go live + 1-hour staff briefing

"Our receptionist used to spend her whole morning calling patients about reports. Now the system does it automatically. She handles counter work — we serve 20% more patients a day." — Diagnostic center owner, Nagpur

Report ready kaise mark karein? Simple Baserow form — staff clicks one button. Trigger fires automatically. No technical knowledge needed.

Lab mein different reports — kuch 2 hrs, kuch 24 hrs. Kaise manage karein? Per-test turnaround time pre-configured. Patient gets accurate expectation in confirmation message.

Digital report delivery WhatsApp pe possible hai? Yes — in Growth OS, PDF delivery via WhatsApp + email is included via Cloudflare R2 storage.

Agar patient wrong number de toh? Booking confirmation sent immediately — if delivery fails, staff sees it in CRM. One manual call needed in that case only.